Terms and Conditions

Effective Date: August 13, 2026

Website: www.fesrug.com

Contact Email: info@fesrug.com

Welcome to Fesrug! These Terms and Conditions outline the rules and regulations for the use of Fesrug’s Website, located at www.fesrug.com.

By accessing this website and/or purchasing an item from us, you engage in our “Service” and agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. General Conditions

  • By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

2. Products & Artisanal Nature

  • Handcrafted Variations: Our products (including wool rugs, leather poufs, and brassware) are authentic, handcrafted items made by Moroccan artisans. Due to their unique handmade nature, slight variations in size, color, pattern, or stitching are natural characteristics and not defects.
  • Colors: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be completely accurate.
  • Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice.

3. Pricing & Payments

  • All prices listed on www.fesrug.com are in USD (unless stated otherwise).
  • We reserve the right to modify prices or discontinue products at any time without prior notice.
  • Payment must be made at the time of purchase. We accept major credit cards, debit cards, and secure online payment methods via third-party processors (such as Stripe and PayPal).

4. Shipping & Delivery

  • Shipping times and rates are specified in our Shipping Policy.
  • Fesrug is not responsible for international customs fees, import duties, or taxes incurred upon arrival in the destination country. These charges are the sole responsibility of the customer.
  • Delivery times are estimates and may vary due to customs processing or carrier delays beyond our control.

5. Returns & Refunds

  • Our return and refund procedures are governed by our Return & Refund Policy.
  • Items must be returned in their original, unused condition within the specified timeframe to be eligible for a refund or store credit.

6. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, product descriptions, and software, is the property of Fesrug and is protected by international copyright laws.
  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from us.

7. Limitation of Liability

In no event shall Fesrug, our directors, employees, or artisans be liable for any indirect, incidental, or consequential damages arising out of your use of our products or website.

8. Governing Law

These Terms and Conditions shall be governed byإليك نص Terms and Conditions (الشروط والأحكام) مكتوب بأسلوب احترافي وقانوني باللغة الإنجليزية، مخصص كلياً لمتجرك fesrug.com ويتوافق مع بوابات الدفع (Stripe & PayPal):

Terms and Conditions

Effective Date: August 13, 2026

Website: www.fesrug.com

Contact Email: info@fesrug.com

Welcome to Fesrug! These Terms and Conditions outline the rules and regulations for the use of Fesrug’s Website, located at www.fesrug.com.

By accessing this website and placing an order, we assume you accept these terms and conditions in full. Do not continue to use www.fesrug.com if you do not agree to take all of the terms and conditions stated on this page.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products, service, or website content without express written permission from us.

2. Products and Handmade Craftsmanship

  • Handcrafted Nature: All products sold on Fesrug (including wool rugs, leather poufs, and metalwork) are 100% handmade by artisans in Morocco. Due to the handmade nature of our items, subtle variations in color, size, weave, or pattern are natural characteristics and are not considered defects.
  • Accuracy of Display: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be completely accurate.

3. Pricing and Payments

  • All prices displayed on www.fesrug.com are in USD (unless otherwise specified) and are subject to change without notice.
  • We accept secure online payments via major credit cards processed through encrypted payment gateways (such as Stripe) and PayPal.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and International Customs

  • We process and ship orders globally using reputable express carriers (e.g., DHL, FedEx).
  • Estimated shipping times will be provided upon checkout or via email confirmation.
  • Customs, Taxes, and Duties: International orders may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. Fesrug is not responsible for these external charges, which remain the sole responsibility of the customer.

5. Order Cancellation, Returns, and Refunds

  • Cancellations: You may request an order cancellation within 24 hours of purchase, provided the item has not yet been processed or dispatched.
  • Returns: Our return and exchange policies are governed by our dedicated Return & Refund Policy. Please review that page for detailed eligibility and instructions regarding returns.

6. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, digital downloads, and software, is the property of Fesrug and is protected by international copyright laws.

7. Limitation of Liability

  • Fesrug shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website services.

8. Governing Law

  • These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable international commercial trade laws.

9. Contact Information

Questions about the Terms and Conditions should be sent to us at: