Privacy Policy

Effective Date: August 13, 2026

Website: www.fesrug.com

Contact Email: info@fesrug.com

At Fesrug (“we,” “our,” or “us”), accessible from www.fesrug.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Fesrug and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@fesrug.com.

1. Information We Collect

When you visit or make a purchase on www.fesrug.com, we collect certain information necessary to process your orders and improve your browsing experience:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers via secure third-party processors), email address, and phone number (+13235034340).
  • Device Information: We automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process and fulfill your orders (including sending order confirmations, shipping updates, and invoices).
  • Communicate with you directly regarding customer service inquiries or order status.
  • Screen our orders for potential risk or fraud.
  • Improve, personalize, and expand our website performance and user experience.
  • Send periodic promotional emails regarding new artisanal arrivals or special discounts (only if you opt-in).

3. Payment Processing & Security

Your payment security is paramount to us.

  • We do not store or collect your payment card details directly on our servers.
  • All credit card and digital payment transactions are processed through secure, encrypted third-party payment gateways (such as Stripe and PayPal) that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

4. Cookies and Web Beacons

Like any other e-commerce website, Fesrug uses ‘cookies’. These cookies are used to store information including visitors’ preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to third parties. We only share your personal data with trusted third-party service providers to help us operate our store and serve you:

  • Shipping Carriers: We share your shipping address and phone number with international courier services (e.g., DHL, FedEx) solely for package delivery purposes.
  • Compliance with Laws: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or phone: